Your trust,
our promise

When you place an order, we collect:

• Your name and contact details (mobile number, optional email)
• Delivery address with PIN code, city, state, and landmark
• Order details — products, quantities, sizes
• Payment information (handled directly by our payment gateway; we never store card details)

When you subscribe to our Inner Circle:

• Mobile number only

When you browse the website:

• Standard web analytics — page views, browser type, approximate location (city-level)
• Essential cookies for cart and login functionality

We use your information strictly for:

• Processing your order — confirmation, shipping, exchanges
• Communication — WhatsApp updates on order status, delivery, exchanges
• Customer service — answering questions, resolving issues
• Inner Circle rewards — sending welcome codes and occasional new-arrival notifications (only if you’ve opted in)
• Improving our service — understanding what customers want, fixing problems on the website
• Legal compliance — tax records, invoicing, regulatory requirements

Order-related messages: We send order confirmations, dispatch updates, and delivery notifications via WhatsApp using the mobile number provided at checkout. These are essential and cannot be opted out of for active orders.

Marketing messages: If you’ve subscribed to our Inner Circle, we may send occasional SMS or WhatsApp messages about new collections, festive arrivals, and exclusive offers. You can unsubscribe anytime by replying STOP or messaging us on WhatsApp.

We never send unsolicited marketing to customers who haven’t subscribed. Placing an order does not automatically subscribe you.

We share limited information only with:

• Shipping partners (e.g., Bluedart, DTDC, DHL for international) — name, address, phone for delivery
• Payment gateway (Razorpay) — transaction details only, handled directly between you and the gateway
• SMS / WhatsApp service provider (MSG91) — mobile number for sending order updates
• Government authorities — only if legally required (tax filings, court orders)

We never sell your data. We never share it with marketing agencies, data brokers, or third-party advertisers.

You have the right to:

• Access your personal data — we’ll provide a copy on request
• Correct inaccurate information — update via your account or by messaging us
• Delete your account and data — except where we’re legally required to retain it (e.g., tax records)
• Unsubscribe from marketing communications anytime
• Object to how we use your data — reach out and we’ll address it

To exercise any of these rights, message us at +91-90777-91000 or email support@patwaandcompany.com.

We use minimal cookies to:

• Keep items in your shopping cart while you browse
• Remember your login session
• Understand basic site usage (page views, popular products)

You can disable cookies in your browser settings, but some site features (especially cart and checkout) won’t work without them.

We protect your information with industry-standard measures:

• SSL encryption — all data transmitted between your browser and our site is encrypted
• Secure hosting — our servers are hosted on protected infrastructure with regular security updates
• Limited access — only authorised team members can view customer data
• Payment security — we never store card details; all payments are handled by PCI-compliant gateways

If we ever become aware of a data breach affecting your information, we will notify you within 72 hours.

Our website and services are intended for adults aged 18 and over. We do not knowingly collect personal information from anyone under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us and we will delete it.

For any privacy-related questions, requests, or concerns:

• WhatsApp / Call: +91-90777-91000
• Email: support@patwaandcompany.com
• Address: Patwa And Company Jaipur Private Limited, Main Panchwati Circle, Raja Park, Jaipur — 302004, Rajasthan, India

We aim to respond to all privacy queries within 5 business days.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The updated version will be posted on this page with a revised “Last updated” date.

For material changes, we’ll notify subscribers via WhatsApp or email at least 7 days before the changes take effect.