Terms of Service

Last Updated: 3 July 2025

Important: These Terms of Service (“Terms”) create a legally binding agreement between you (“you”, “your”, “Client”) and Patwa And Company (Jaipur) Pvt. Ltd. (“Patwa & Co.”, “Company”, “we”, “us”, “our”). By accessing or using patwacompany.com or patwaandcompany.com (the “Websites”) or purchasing our products (“Goods”), you confirm that you have read, understood, and agreed to be bound by these Terms and by our Return & Refund Policy and Privacy Policy, which together form the complete agreement (the “Agreement”). If you do not accept all the Terms, do not use the Websites.

Also read: Return & Refund Policy

1. Eligibility

You must be at least 18 years old or the legal age of majority in your jurisdiction to use our Websites or place an order. By accessing our Websites or completing a purchase, you affirm that you meet this age requirement and are legally capable of entering into a binding agreement. We currently do not deploy automated tools to verify age, and by proceeding with a transaction, you take full responsibility for compliance with this condition.You must be at least 18 years old or the legal age of majority in your jurisdiction to use our Websites or place an order.

2. Account Registration & Customer Data Responsibility

You are solely responsible for:

• Maintaining the confidentiality of your username, password, and any authentication credentials.
• Restricting access to your devices and account.
• Ensuring that all personal and transactional details you provide—including billing and shipping addresses, phone numbers, and payment‑method information such as card or UPI details—are accurate, current, and secure.

Although we employ commercially reasonable security safeguards, no internet or electronic‑storage system is completely secure. We therefore disclaim all warranties, express or implied, that our systems will remain free from unauthorised access, data breaches, or cyber‑attacks.

Liability Disclaimer:To the fullest extent permitted by law, Patwa And Company (Jaipur) Pvt. Ltd., its directors, officers, employees, agents, and affiliates shall not be liable for any loss, damage, unauthorised transaction, or exposure of personal data—including but not limited to credit/debit card numbers, UPI IDs, bank account details, addresses, phone numbers, or any other personally identifiable or financial information—arising from data breaches, hacking, phishing, password misuse, or any other cybersecurity incident regardless of cause.

You must implement appropriate cybersecurity practices (e.g., strong passwords, two‑factor authentication) and notify us immediately of any suspected breach or unauthorised use of your account.

2.1 Customer Data Responsibility

Patwa And Company (Jaipur) Pvt. Ltd. is not responsible for storing, managing, or verifying the accuracy of any personal or transactional information provided by you, including but not limited to billing address, shipping address, phone number, and payment method details (such as credit/debit card numbers, UPI IDs, or banking information). You are solely responsible for maintaining, updating, and securing your information to ensure the successful completion and delivery of your orders.

3. Product Availability & Pricing

All products listed are subject to availability. We reserve the right to modify pricing, discontinue items, or revise specifications without prior notice.

4. Order Acceptance & Refusal

Your order is an offer to purchase Goods. We reserve the right to accept or refuse any order at our sole discretion. We may cancel any order without reason and refund your payment.

5. Payment

Payments must be made in full at the time of placing the order. We accept the payment methods displayed at checkout.

We are not responsible for any payment processing delays, errors, or failures arising due to banking institutions, payment gateways, or technical issues on the customer’s side. Customers must ensure secure and successful completion of transactions via their chosen payment method. Patwa And Company (Jaipur) Pvt. Ltd. disclaims all liability associated with third-party payment systems and transaction failures. All payment obligations remain solely with the customer until successfully received by the Company.

6. Shipping & Delivery

Shipping timelines provided at the time of order are estimates only and are not guaranteed. Title and risk of loss pass to the customer once the Goods are handed over to the shipping carrier.

Shipping charges will be calculated at checkout and may vary based on location, service level, and courier availability. Additional shipping charges may apply for remote areas, heavy packages, or special handling requests.

We are not liable for any delays, losses, or damages caused during transit by third-party courier services. For international orders, customers are solely responsible for any customs duties, import taxes, brokerage fees, or other charges levied by the destination country. These charges are not included in the product or shipping prices.

We recommend reviewing our detailed Shipping Policy for further guidance on timelines, delivery procedures, customs compliance, and your responsibilities as an international buyer.Shipping timelines are estimates and not guaranteed. Title and risk pass to the buyer once the order is dispatched. We are not liable for delays caused by couriers or customs.

7. Cancellations, Returns & Exchanges

Orders may be cancelled only before dispatch. We reserve the absolute right to accept or reject any cancellation request at our sole discretion. Patwa And Company (Jaipur) Pvt. Ltd. also reserves the right to cancel any order for any reason, at any time, without obligation to deliver the Goods. If cancelled by us, a refund will be initiated to the original payment method within a commercially reasonable time.

Refunds may take up to 14 business days from the date of approval and receipt of returned goods (if applicable). Refunds will only be processed once the item is returned and verified to meet our return standards.

We allow only one-time size exchange per order, subject to product availability. The product must be unused, unworn, unwashed, and returned in its original condition with all tags, labels, and packaging intact. Any item showing signs of damage, wear, use, alteration, or missing components will not be eligible for exchange.

All returns or exchanges must be initiated within 7 days of delivery and are subject to approval. Customers are responsible for the cost and risk of return shipping, unless otherwise stated in writing by the Company.

Refer to our detailed Cancellation, Return & Refund Policy for full conditions.

Patwa And Company (Jaipur) Pvt. Ltd. shall not be liable for any data loss or misuse—whether personal, financial, or transactional—during return or refund processes. All decisions regarding returns, exchanges, and refunds are final and binding at the sole discretion of the Company.

8. Intellectual Property

All content, designs, images, graphics, logos, text, video, audio, product layouts, product descriptions, and all other elements of the Websites are the sole and exclusive property of Patwa And Company (Jaipur) Pvt. Ltd. and are protected under Indian and international intellectual property laws, including copyright, trademark, and design laws.

The Patwa & Co.® logo, along with the company name Patwa And Company (Jaipur) Pvt. Ltd.®, is a registered trademark of Patwa And Company (Jaipur) Pvt. Ltd. In addition to this logo, the brand names Patwacompany, Patwaandcompany, Patwa & Co., and other related branding elements, taglines, and stylized product names used on patwacompany.com and patwaandcompany.com are proprietary marks of the Company.

Any unauthorized use, reproduction, imitation, or modification of our intellectual property—whether registered or unregistered—is strictly prohibited and may result in civil and/or criminal legal action.

No part of the Websites may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any form or by any means, whether electronically or mechanically, without the express prior written permission of Patwa And Company (Jaipur) Pvt. Ltd. Unauthorized use, including reproduction for commercial purposes, modification, or distribution, may result in civil and/or criminal liability.

We reserve all rights not expressly granted under these Terms. Misuse of our intellectual property, including attempts to reverse engineer or replicate our designs, branding, or visual identity, may be prosecuted to the fullest extent of the law.

9. User Comments & Content

Any comments, reviews, testimonials, or images submitted to us or posted on our platforms may be used by us for promotional purposes on our website, social media, or other marketing channels.

10. Prohibited Uses

You may not misuse the Websites or use them to violate any law, infringe rights, or transmit harmful content.

11. Third-Party Links

We are not responsible for third-party websites linked on our platforms. You access them at your own risk.

12. Disclaimer of Warranties

All content, products, and services are provided “as is” without any warranty or guarantee, express or implied.

13. Limitation of Liability

To the maximum extent permitted by law, we are not liable for any indirect, incidental, or consequential damages. Our liability is limited to the purchase price of the item.

14. Indemnification

You agree to indemnify, defend, and hold harmless Patwa And Company (Jaipur) Pvt. Ltd., its directors, officers, employees, agents, affiliates, and licensors from and against all claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or related to your (a) violation of these Terms; (b) Comments; or (c) violation of any law or the rights of a third party.

All actions and obligations under this agreement are those of the company in its corporate capacity. No action may be brought personally against any of the directors, shareholders, or employees of Patwa And Company (Jaipur) Pvt. Ltd., in connection with any contractual, statutory, or tortious claim arising out of your use of the Websites or purchase of Goods. The directors of Patwa And Company (Jaipur) Pvt. Ltd. shall have no personal liability whatsoever in connection with any transactions, usage, obligations, or disputes related to the Websites or the Goods.

14.1 No Personal Guarantee

By using our Websites or purchasing our Goods, you agree and acknowledge that no director, officer, shareholder, or employee of Patwa And Company (Jaipur) Pvt. Ltd. has offered a personal guarantee for the fulfilment of any business obligation. All liabilities are limited strictly to the assets of the company.

15. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. All legal proceedings arising out of or in connection with this Agreement shall be instituted exclusively in the competent courts located in Jaipur, Rajasthan, India, and both parties irrevocably submit to the personal jurisdiction of such courts. No other venue shall have jurisdiction over any matter pertaining to this Agreement, regardless of the place of access, use, transaction, or residence.

16. Force Majeure

We are not liable for any delay or failure to perform resulting from causes outside our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, internet outages, or government actions.

17. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of any remaining provisions.

18. Entire Agreement

These Terms, together with our Cancelation, Return & Refund Policy, Shipping Policy and Privacy Policy, constitute the entire agreement between you and Patwa And Company (Jaipur) Pvt. Ltd. regarding the use of our Websites and supersede all prior agreements.

19. E&O.E. (Errors & Omissions Excepted)

While every care has been taken in preparing the content of our Websites, product listings, pricing, and transactional documents, unintentional errors or omissions may still occur. We reserve the right to correct any such errors without prior notice and without incurring any liability for the same.

Note: Any invoice, packing slip, quotation, or pricing document displayed online, shared digitally (including via email, WhatsApp, or other platforms), or generated prior to final dispatch is provided strictly for reference and estimation purposes only. The final legally valid and tax-compliant invoice will be physically included with the delivered goods and shall serve as the sole official document for all legal, taxation, and regulatory purposes under Indian law.

Patwa And Company (Jaipur) Pvt. Ltd. disclaims all liability for reliance placed on provisional documents for compliance, customs, financial, or accounting matters. This E&O.E. clause applies across all platforms, communications, and transaction channels related to patwacompany.com and patwaandcompany.com.

20. Contact

Patwa And Company (Jaipur) Pvt. Ltd.
📞 +91 90777 91000