Refund & Exchange Policy

Patwa and Company Jaipur Private Limited prices every garment at factory rates. To keep prices honest, we offer size exchanges through optional Exchange Protection rather than open returns. This page explains exactly when a refund or exchange applies.

01Returns for a change of mind

We do not accept returns or give refunds if you simply change your mind. If the size doesn’t fit, you can exchange it for another size with Exchange Protection (below).

02Size exchanges with Exchange Protection

Exchange Protection is an optional add-on shown on the product page and in your cart (India orders only). With it:

• You can exchange for another size within 12 days of delivery, subject to availability.
• The item must be unused, unwashed and in its original condition with tags intact.
• To request it: log in to My Account, open the order, tap “Request Exchange” and pick the new size. We arrange pickup within 2 business days and confirm on WhatsApp.

Without Exchange Protection, the item is final sale and cannot be exchanged.

03Items that cannot be exchanged

• Items marked “Final Sale” on the product page
• Accessories (buttons, brooches, pocket squares, etc.)
• Items where Exchange Protection was not added or was removed at checkout
• Requests after the 12-day window from delivery
• Items that have been used, washed, or altered in any way (including length or sleeve alterations)
• International orders

04Damaged, defective or wrong items

05When refunds apply

• Damaged, defective or wrong item received
• Order cancelled before dispatch (see Cancellations)
• Item undeliverable to your address

Refund timeline: we initiate refunds within 24 hours when approved on a working day (Monday to Friday); requests on weekends or holidays are initiated on the next working day. After that, the time for the money to reach you depends on your bank or card provider. All refunds go back to the original payment method. We confirm on WhatsApp once the refund is initiated.

06Cancellations

Orders can be cancelled before dispatch by messaging us on WhatsApp at +91-90777-91000 with your order number. Banking and payment gateway charges for the original payment are deducted from the refund. Once an order has been dispatched, it can no longer be cancelled.

For shipping, delivery times and the full Exchange Protection details, see our Shipping & Returns page. Questions? Message us on WhatsApp at +91-90777-91000. We’re happy to help.