Frequently Asked Questions

Everything you need
to know about Patwa & Co.

From fabric and sizing to delivery and returns — we have answered it all for you.

Products & Catalogue

We specialise in premium men’s ethnic wear rooted in Rajputana craft. Our current collection includes Kurta Pyjama sets, Cotton & Silk Kurtas, Straight and Churidar Pyjamas, Aligari and Saada Pyjamas, Traditional Dhotis (plain & with dupatta), Pre-Stitched Silk Dhoti Pants, Designer suits including Jodhpuri Coats, Nehru Jackets, and Indo-Western styles, as well as Accessories. For our full extended catalogue including custom and exclusive pieces, please visit us on WhatsApp.

Yes. Many of our garments can be customised for fabric, colour, and measurements. Please reach out on WhatsApp or visit one of our stores in Jaipur to discuss your requirements. Custom orders typically take 7–14 days depending on the design.

Our website showcases a curated selection of our most popular pieces. We carry a much larger in-store and made-to-order range — including bridal sets, sherwanis, and occasion-specific ensembles — that are not yet listed online. Message us on WhatsApp to explore the full collection or request specific styles.

We work with premium natural fabrics including pure cotton, cambric cotton, cotton khadi, silk, Tussar silk, printed silk, and Liane cotton. Each fabric is selected for comfort, breathability, and longevity — befitting garments worn at ceremonies as significant as weddings and pujas.

Sizing & Fit

Each product page includes a size guide. We recommend measuring your chest, waist, and length before ordering. If you are between sizes or unsure, please contact us on WhatsApp — our team will help you find the right fit.

Yes, we accept size exchanges subject to availability and the product being unused and in original condition with tags intact. Please initiate your exchange within 7 days of delivery. See our full Refund & Returns Policy for details.

Orders & Payment

We accept all major payment methods including credit and debit cards, UPI, net banking, and popular wallets. Orders can also be placed via WhatsApp for direct bank transfer or UPI payment.

Absolutely. Many of our customers prefer ordering directly through WhatsApp, especially for custom pieces or bulk orders. Simply message us at +91-90777-91000 with the item name, size, and quantity, and our team will assist you promptly.

Once your order is dispatched, you will receive a tracking number via email or SMS. You can also check your order status by logging into your account on our website or by contacting us on WhatsApp with your order ID.

Shipping & Delivery

Shipping within India starts at ₹200 (1–4 items) and scales by total quantity. Exchange Protection follows the same tier and is optional. International orders are a flat ₹3,500. See full details.

Domestic orders are typically delivered within 5–7 business days. International orders take 10–18 business days depending on the destination. Custom or made-to-order pieces may require additional time — we will communicate the timeline clearly at the time of ordering.

Yes, we ship worldwide. Patwa & Company has been delivering royal Rajputana craftsmanship internationally since 1972. International shipping is ₹3,500 flat rate and typically arrives within 10–18 business days.

Returns & Refunds

We accept returns within 7 days of delivery for items that are unused, unwashed, and in original condition with all tags intact. Items that have been altered (e.g. length or sleeve adjustments) are non-refundable unless there is a manufacturing defect. See full exchange policy. Please review our complete Refund Policy for full details.

To initiate a return, please contact us within 7 days of receiving your order via WhatsApp at +91-90777-91000 or through our Contact page. Share your order ID, item details, and reason for return. Our team will guide you through the process.

Our Stores

We have two stores in Jaipur, Rajasthan:

Raja Park Branch — 7, Das & Yadav Complex, Panchwati Circle, Raja Park, Jaipur 302004
Johri Bazar Branch — 14, Ghee Walo Ka Rasta, Johri Bazar, Jaipur 302003

Both stores are open Monday–Saturday: 9:30 AM – 8:00 PM and Sunday: 10:00 AM – 6:00 PM.

Patwa & Company has been crafting premium ethnic wear rooted in Rajputana tradition since 1972 — over five decades of unbroken commitment to quality, craft, and the culture of our heritage.

Still have questions?
We carry far more than what’s online.

Browse our full catalogue, place custom orders, or simply ask anything — we’re one message away.



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